Question 1

Which services does MTC provide?

Accepted Answer

MTC Serviços follows real estate, technical, and administrative cases, including property regularization, Safety Verification Certificate (AVS), Safety Certificate, AVCB (Fire Department Inspection Certificate) and CLCB (Fire Department License Certificate), lot split (desdobro) and lot merger (remembramento), environmental licensing, Operating License, registry office cases, technical reports, technical attestations, and technical responsibility.

Determining the right service depends on the characteristics of the property, the activity carried out, the existing documentation, and any requirements issued by the competent agencies.

Question 2

What is included in a property regularization service?

Accepted Answer

The service may involve gathering and reviewing the existing documentation, checking the characteristics of the property, guidance on urban planning requirements, preparing or updating technical documents, issuing technical responsibility records, preparing the case, and following it through at City Hall or another competent agency.

The activities needed are defined after the property and the documents provided are reviewed. Not every case requires exactly the same steps.

Question 3

What is the difference between AVS and the Safety Certificate?

Accepted Answer

The Safety Verification Certificate (AVS) and the Safety Certificate both relate to building safety conditions, but each has its own uses, procedures, and requirements.

Identifying the right case depends on factors such as the building's use, area, construction characteristics, document status, and how it is classified under the applicable rules. The team must review the property before deciding which request will be needed.

Question 4

What is the difference between AVCB and CLCB?

Accepted Answer

The AVCB (Fire Department Inspection Certificate) and the CLCB (Fire Department License Certificate) are documents related to fire safety before the Fire Department.

Which one applies depends on the characteristics of the building or activity, such as area, occupancy, height, crowd capacity, risk level, and the safety measures required.

The initial review makes it possible to check the applicable procedure, the documents required, and any need for designs, upgrades, inspections, or technical responsibility.

Question 5

What is environmental licensing?

Accepted Answer

Environmental licensing brings together procedures for reviewing the activity, the property, and their possible environmental impacts.

Depending on the case, the process may involve CETESB, the Municipal Secretariat for Green Areas and the Environment (SVMA), or other competent agencies. Company documents, information about the activity, location, equipment, production processes, waste, emissions, and the characteristics of the occupancy may be needed.

The type of license and the steps required are defined after a technical and document review.

Question 6

When does a business need an Operating License?

Accepted Answer

An Operating License may be needed to authorize or regularize carrying out an activity at a given property.

The review considers, among other factors, the address, the zoning, the permitted use, the economic activity, the condition of the building, and whether other documents or licenses related to the operation exist.

Approval depends on meeting the requirements that apply to the property and the activity.

Question 7

What are lot split (desdobro) and lot merger (remembramento)?

Accepted Answer

A lot split (desdobro) is the procedure of dividing one lot into two or more areas. A lot merger (remembramento) is the unification of two or more lots into a single area.

These processes may involve reviewing urban planning legislation, surveying the registry status, preparing plans and descriptive memorials, technical responsibility, municipal approval, and later regularization at the property registry office.

Feasibility should be checked before the process begins.

Question 8

Which registry office cases does MTC follow?

Accepted Answer

MTC can follow matters related to recordings on the property record (averbações), property records (matrículas), registrations, corrections, deeds, updating of areas, merging or splitting of lots, and aligning the municipal documentation with the property registry.

The work needed depends on the status of the property record, the documentation available, and the requirements issued by the registry office.

Question 9

What are technical reports and attestations for?

Accepted Answer

Technical reports and attestations record assessments, checks, conditions, or conclusions about properties, installations, buildings, or activities.

The content, purpose, inspections needed, and technical responsibility vary according to the document requested, the item analyzed, and the requirement presented by the business, City Hall, condominium, registry office, or another agency.

Question 10

Can every property be regularized?

Accepted Answer

Not necessarily. Whether regularization is possible depends on the building's characteristics, location, use, applicable legislation, built areas, setbacks, urban planning restrictions, and available documentation.

There may also be impediments or requirements that need to be assessed before the procedure is defined. That is why each property must be reviewed individually.

Question 11

How does a regularization process at City Hall work?

Accepted Answer

The process normally starts with a review of the property and the existing documentation. Next, the classification, the documents, the technical documents, and the professional responsibilities needed are identified.

After the filing is prepared and submitted, the case goes to the competent agency for review. During this stage, requirements, requests for additional information, or requests for corrections may be issued.

When necessary, MTC follows these developments, prepares the documents within the contracted scope, and guides the client on the next steps.

Question 12

Can MTC follow up on City Hall requirements?

Accepted Answer

Yes. Depending on the service contracted, MTC can review notices and requirements, check the documents requested, advise on the steps needed, and prepare responses, designs, technical reports, or supplements related to the case.

Each requirement must be interpreted according to its content, the applicable legislation, and the situation of the property.

Question 13

Does MTC follow cases before other agencies?

Accepted Answer

Depending on the nature of the request, MTC can follow cases before city halls, the Fire Department, CETESB, SVMA, registry offices, and other agencies or entities involved.

The scope is defined in the service proposal, taking into account the technical, document, and administrative activities needed.

Question 14

Does hiring MTC guarantee the case will be approved?

Accepted Answer

No. Hiring MTC covers carrying out the technical, document, and administrative activities set out in the proposal.

Approval depends on how the property or activity is classified, compliance with the rules, the documentation submitted, and the review by the competent agency.

MTC works to prepare, organize, and follow the case in a technical manner, but it does not present approval as guaranteed.

Question 15

Can I hire MTC if I have already received a notice or requirement?

Accepted Answer

Yes. Send the notice, communication, or requirement you received for review.

The team will check the content, any deadline indicated, the related documents, and the steps that may be needed. The review will make it possible to define the right service and the terms of service.

Question 16

How does regularization under the São Paulo Amnesty Law work?

Accepted Answer

Regularization under the rules that apply in São Paulo depends on whether the building qualifies, the period of construction or change, its use, its area, and the other conditions set by the legislation in force.

Not every property qualifies automatically. The documentation and characteristics of the building need to be reviewed before filing.

The deadline currently in force is shown on the dedicated Amnesty page and may be changed by the public authorities.

Question 17

How does the service begin?

Accepted Answer

Service begins with you sending a brief description of what you need, your contact details, the address or location of the property, and the documents you already have.

The team reviews the initial information to identify the nature of the request and route it to the right professional or area.

Question 18

What happens after the first contact?

Accepted Answer

After receiving the information, the team carries out an initial assessment of the request. When necessary, additional documents or clarifications are requested.

Based on this review, MTC can recommend the right service, explain the planned steps, and present a proposal with the scope of the activities.

Question 19

Does submitting the form mean you have hired MTC?

Accepted Answer

No. The form is a request for contact and does not automatically create a contract.

Hiring takes place after the initial review, presentation of the proposal, definition of the scope, and the client's acceptance of the terms.

Question 20

Can MTC perform more than one service on the same property?

Accepted Answer

Yes. A single request may involve property regularization, document gathering, technical responsibility, registry office work, an Operating License, building safety, or other related services.

When there is more than one area of work, the activities can be organized into steps and included in the scope of the proposal.

Question 21

How will I get updates on progress?

Accepted Answer

How progress is tracked is defined when the service is contracted. Updates can be given through the contact channels the client provides, according to relevant developments in the case.

When there are requirements, requests for documents, or important changes, the team will advise on the steps related to the contracted service.

Question 22

Is a technical visit necessary?

Accepted Answer

Whether an inspection or in-person survey is needed depends on the service.

Cases that involve measurements, inspections, checking the condition of the building, preparing designs, or issuing certain technical reports may require a technical visit.

This is communicated after the initial assessment.

Question 23

Which documents help start the review?

Accepted Answer

Documents vary by service, but may include:

• full address of the property;
• IPTU (property tax) or municipal registration;
• property record (matrícula) or deed;
• existing floor plans and designs;
• previous permits, certificates, and licenses;
• notices or requirements received;
• business or activity documents;
• photographs of the property;
• Fire Department documents;
• documents from cases already filed.

The team will tell you which documents will actually be needed once it understands your request.

Question 24

How long does the service take?

Accepted Answer

The timeline is defined after the initial review and varies according to the type and number of services, the size and complexity of the property, the built area, the conditions found, the documentation submitted, and the need for surveys, designs, technical reports, inspections, corrections, and additions.

When the work involves more than one activity, the steps may be organized into a specific technical schedule.

Question 25

How long does the full process take?

Accepted Answer

The total timeline may vary depending on:

• number of services involved;
• size and complexity of the property;
• quality and availability of the documentation;
• need for visits, surveys, or designs;
• need for adjustments or upgrades;
• requirements issued during the process;
• technical and administrative review steps;
• procedures at City Hall, the Fire Department, CETESB, registry offices, or other agencies involved.

After the initial assessment, MTC may provide an estimate for the steps within its scope. Overall progress may be updated as the case develops.

Question 26

Can incomplete documentation change the timeline?

Accepted Answer

Yes. Missing documents, inconsistent information, outdated floor plans, differences between the existing situation and the documentation, or the need for new technical documents may require additional steps.

Sending the documents you have from the start helps make a more accurate assessment.

Question 27

Can a requirement change the schedule?

Accepted Answer

Yes. During the review, requests may arise for clarification, correction, additional documents, design adjustments, or new materials.

When this happens, the team will review the request and advise on the activities needed to keep the case moving.

Question 28

Are the timelines given final?

Accepted Answer

The timelines given in proposals or schedules are estimates based on the information available at the time of the review.

Changes in scope, new requirements, incomplete documents, changes in the characteristics of the property, or additional steps may require the schedule to be revised.

Question 29

When does a service require technical responsibility?

Accepted Answer

Whether technical responsibility is needed depends on the activity performed and the requirements that apply to the case.

Designs, surveys, inspections, site checks, technical reports, execution of work, and other technical activities may require a legally qualified professional registered with the competent professional council.

Question 30

What are ART and RRT?

Accepted Answer

The ART (Anotação de Responsabilidade Técnica, the engineer's Technical Responsibility Record) records responsibility for professional activities covered by the Confea/Crea System.

The RRT (Registro de Responsabilidade Técnica, the architect's equivalent) records responsibility for Architecture and Urbanism activities before the CAU.

The applicable document is determined by the nature of the activity, the professional's scope of practice, and the technical manager for the service.

Question 31

Does MTC issue ART and RRT?

Accepted Answer

When the contracted service requires technical activity, designs, technical reports, surveys, inspections, or other professional duties, responsibility will be formalized by the professional licensed with the respective council.

Depending on the activity and the professional responsible, the following may be issued:

• ART before CREA;
• RRT before CAU;
• or another applicable professional record, when required.

The record issued must match the scope actually contracted and carried out.

Question 32

Who can sign designs and technical documents?

Accepted Answer

Designs, technical reports, written reports, and other technical documents must be prepared or signed by a professional legally qualified for the corresponding activity.

The professional's scope of practice is checked according to the service, the competent council, and the requirements of the case.

Question 33

Does issuing an ART or RRT guarantee approval?

Accepted Answer

No. The ART or RRT identifies and formalizes technical responsibility for the activity performed.

Approval of the case depends on compliance with the rules, how the request is classified, the documentation submitted, and the review by the competent agency.

Question 34

What information should I send on WhatsApp?

Accepted Answer

To help us direct your request, send:

• your name;
• the address or neighborhood of the property;
• a brief description of what you need;
• the service you are interested in, if you know;
• related photographs or documents;
• any notice or requirement you received.

Sensitive documents should be sent only when needed for the service.

Question 35

What if I don't know which service to select?

Accepted Answer

Select the option “I don't know which service I need” or describe your situation through the form or WhatsApp.

The team will review the initial information and route your request to the right area.

Question 36

How is my data used?

Accepted Answer

Your data is used to receive your request, understand what you need, get in touch, prepare the service, and continue the activities related to the service.

Processing follows MTC's Privacy Policy and the consent given by the user.

Question 37

Is the form secure?

Accepted Answer

The form uses a secure connection (HTTPS) and field validation, and the message reaches the MTC team by email.

The data submitted is not publicly exposed or used for purposes incompatible with the request made.

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